Privacy Policy

Prime Outdoor Experts LLC ("Prime Outdoor Experts," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect information when you visit primeoutdoorexperts.com (the "Website") or interact with us in connection with our landscaping services.

Important Notice: This Privacy Policy is intended as a starting point and may not address every legal requirement applicable to your jurisdiction or business situation. Consult an attorney before relying on this policy for legal compliance.

1. Information We Collect

Information you provide directly

• Quote requests and contact submissions: name, email address, phone number, property address, property type, and the content of your message.
• Service correspondence: emails, text messages, or phone calls you exchange with us regarding existing or potential service.
• Reviews and feedback: any reviews you choose to share with us directly or via Google Business Profile.

Information collected automatically

• Usage data: pages visited, time on site, referring URL, search terms used to reach the Website.
• Device data: IP address, browser type, device type, operating system.
• Cookies and similar technologies: see Section 5 below.

2. How We Use Your Information

• Respond to quote requests and customer inquiries
• Schedule property walk-throughs and service visits
• Deliver landscaping services and send service reports
• Send transactional emails (quote confirmations, service receipts, scheduling updates)
• Process payments and manage accounts
• Improve the Website and our services
• Comply with legal obligations

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

3. Third-Party Service Providers

We use the following third-party services that may receive information about you:

• Vercel — website hosting (servers in the United States). Receives IP addresses and request metadata.
• Resend — transactional email delivery for quote responses and service notifications. Receives the contents of emails we send to you.
• Google Business Profile / Google Maps — for the embedded service-area map and Google review widget. Subject to Google's Privacy Policy.
• Microsoft 365 / Outlook — for our inbound email at info@primeoutdoorexperts.com.
• Elfsight — third-party widget that displays Google reviews on our /reviews/ page. Subject to Elfsight's Privacy Policy.

Each provider operates under its own privacy policy. We require providers to protect your information, but their policies govern how they handle data on their platforms.

4. Sharing of Information

We may share your information:

• With service providers listed in Section 3, as needed to operate the Website and deliver services
• If required by law, court order, or to comply with legal process
• To protect our rights, property, or safety, or the rights, property, or safety of others
• In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of the transaction

5. Cookies and Tracking

The Website uses minimal cookies — primarily for essential functionality and aggregate analytics. We do not use cookies for cross-site tracking or behavioral advertising. You can disable cookies in your browser settings; some Website features may not function correctly without them.

6. Your Rights — California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you and how we use it
• Request deletion of personal information we have collected (subject to legal exceptions)
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell or share for behavioral advertising — this is informational)
• Limit our use of sensitive personal information
• Non-discrimination for exercising any of these rights

To exercise these rights, contact us at info@primeoutdoorexperts.com or (407) 443-4505. We will respond within 45 days.

7. Your Rights — All Users

Regardless of jurisdiction, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (we will retain information required by law or for legitimate business needs)
• Opt out of marketing communications by replying STOP to a text or unsubscribing from an email

8. Data Retention

We retain quote-request and contact-form information for up to 24 months after our last interaction with you, unless you request earlier deletion. Active customer records are retained for the duration of the service relationship plus 7 years for tax and accounting purposes.

9. Children's Privacy

The Website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Security

We use industry-standard measures to protect your information — TLS encryption for all Website traffic, encrypted environment variables for sensitive credentials, and limited access to customer data. No system is perfectly secure; we cannot guarantee absolute security.

11. SMS / Text Messaging

If you provide your phone number, you may receive text messages from us regarding your quote, service appointment, or active service contract. You can opt out by replying STOP at any time. Standard message and data rates from your carrier may apply. Message frequency varies based on the nature of our communication with you.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the Website.

13. Contact

For privacy questions, requests, or concerns:

Prime Outdoor Experts LLC
Sanford, FL
Email: info@primeoutdoorexperts.com
Phone: (407) 443-4505